Privacy Policy

MITSS - Crafted Heritage ('we', 'us', 'our') respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.

We collect the following types of information: Personal Information: - Name, email address, phone number - Billing and shipping addresses - Payment information (processed securely) - Date of birth (optional) - GST number (for business customers) Order Information: - Purchase history - Product preferences - Delivery preferences - Communication preferences Technical Information: - IP address - Browser type and version - Device information - Cookies and usage data - Pages visited and time spent

Information is collected through: - Account registration - Order placement - Customer service interactions - Website usage (cookies) - Surveys and feedback forms - Newsletter subscriptions - Social media interactions - Live chat communications

We use your information to: - Process and fulfill orders - Send order confirmations and updates - Provide customer support - Improve our products and services - Send marketing communications (with consent) - Prevent fraud and ensure security - Comply with legal obligations - Analyze website usage and trends - Personalize your shopping experience

We process your data based on: - Contract performance (order fulfillment) - Your consent (marketing emails) - Legal obligations (tax, accounting) - Legitimate interests (fraud prevention, analytics)

We may share your information with: Service Providers: - Payment processors (Razorpay, PayU, etc.) - Shipping and logistics partners - Email service providers - Cloud storage providers - Customer service platforms Legal Requirements: - Government authorities when required by law - Law enforcement agencies - Courts and legal advisors Business Transfers: - In case of merger, acquisition, or sale We never sell your personal data to third parties.

We implement security measures including: - SSL encryption for data transmission - Secure payment gateways (PCI DSS compliant) - Regular security audits - Access controls and authentication - Encrypted data storage - Employee training on data protection - Regular backup systems However, no system is 100% secure. We cannot guarantee absolute security.

We retain your data for: - Active accounts: Until account deletion requested - Order data: 7 years (for tax and legal compliance) - Marketing data: Until consent withdrawn - Website analytics: 2 years - Customer service records: 3 years Data is securely deleted after retention period.

You have the right to: - Access your personal data - Correct inaccurate data - Request data deletion - Withdraw consent for marketing - Object to data processing - Request data portability - Lodge a complaint with authorities To exercise these rights, contact: privacy@mitss.in

We use cookies for: - Essential website functionality - Analytics and performance tracking - Marketing and advertising - Personalization Cookie Types: - Strictly necessary cookies (always active) - Performance cookies (analytics) - Functional cookies (preferences) - Targeting cookies (marketing) You can manage cookies through browser settings.

We send marketing emails about: - New product launches - Special offers and discounts - Seasonal sales - Furniture care tips You can: - Opt-out anytime via unsubscribe link - Update email preferences in account settings - We respect your preferences immediately

Our website is not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately for deletion.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

Your data may be transferred to servers located outside India. We ensure adequate protection through appropriate safeguards and comply with applicable data protection laws.

We may update this policy periodically. Changes will be posted on this page with updated date. Continued use of our website constitutes acceptance of changes. We will notify you of significant changes via email.

For privacy-related queries: Email: privacy@mitss.in Phone: +91-9314444747 Address: [Your Business Address], India Data Protection Officer: [Name] DPO Email: dpo@mitss.in Response time: Within 7 business days